Client Manual 2019 v.2 (new) – download
MANAGING COMPLAINTS AND DISPUTES POLICY – download
To find out more about the supports funded by the NDIS visit:
what help can I get?
There are great resources available to help you find out more about the NDIS and make informed decisions about your needs. A good starting point is
For information on funding for school leavers, Transition to Work and School Leavers Employment supports – see the 2016 School Leavers and the National Disability Insurance Scheme factsheet:
For more NDIS resources check out these great links:
The My Choice Matters website is designed for all people with a disability. You will find helpful videos and frequently asked questions in an easy to use and understand format.
You can use the NDIS Access Checklist to check your eligibility.
To find out more about the planning process and for a broad range of participant resources visit
The NSW government also offers NDIS resources, fact sheets and news.
Disability Loop is a project funded by the NDIS. It is a website by the Australian Federation of Disability Organisations (AFDO), it is not a part of the government. AFDO staff have a disability themselves and/or have a family member with disability.
The NDIS Grass Roots Facebook Discussion Page is a place for members to share information and have conversations around the NDIS. You need to ask for permission to join before being granted access to this group.
You can also contact the NDIS directly
Phone 1800 800 110* 8am to 5pm (AEST) Monday to Friday
For people with hearing or speech loss: TTY 1800 555 677
Speak and listen: 1800 555 727
For people who need help with English: TIS 131 450
Follow the NDIS on Twitter: @NDIS
Find the NDIS on Facebook: facebook.com/NDISAUS