However, ideals and vision without action are merely empty slogans. So for organizations to be sustainable, they need to deliver quality services. Small organizations cannot compete with the large, well known NGOs, on factors such as economies of scale and breadth of service provision. It is therefore critical they are defined by excellence in specific ways – for example providing a particular service or serving a particular segment of the community and through their extensive links within the community where they are located.
For The Housing Connection, this has meant consistently putting the client at the centre of all we do; ensuring individualized quality services and willingly taking on clients who ‘fall between the gaps’ and who are often turned away from other services. In doing so, we have developed a reputation that is protective in sustaining the organization, and ADHC regularly approaches us to help with clients who are in the ‘too hard’ basket.
Table of Contents
2. Sustainable Organizations
3. Organisational Sustainability – Values
4. Organisational Sustainability – Vision
5. Organisational Sustainability – Delivering on its Vision
6. Organisational Sustainability – Community Support
7. Organisational Sustainability – Governance
8. Organisational Sustainability – Management
9. Organisational Sustainability – Conclusion